This four volume treatise provides practical guidance for the handling of virtually any situation presented to those persons charged with the resolution of human resources issues, whether those persons are management, affiliated with a labor union, or are neutral practitioners, whether the setting is the private sector or the public sector, or whether the workforce is organized or not.

Volume I addresses the issues associated with prevailing in collective bargaining, from negotiation tactics and strategies to writing clear language that reflects the meeting of the minds of the Parties.

Volume II explains how to effectively administer the labor agreement, including implementation of the grievance procedure, investigation of incidents, and settlement of disputes.

Volume III reveals how to properly measure discipline, starting with formulation of rules, then evaluation of guideposts to the enforcement of rules, and concluding with an exemplary set of general rules of conduct.

Volume IV illustrates how to present arbitration cases to win by defining both the art and tools of successful advocacy, including selection of an arbitrator, preparing the case, opening statements, introduction of evidence, conducting direct and cross-examination of witnesses, and closing statements.

This guide to the formulation and administration of rules for attendance and tardiness controls is written to guide those charged with the administration of human resources, whether those persons are management, affiliated with a labor union, or are neutral practitioners, whether the setting is the private sector or the public sector, whether the workforce is organized or not. The book includes a section devoted to criteria for administering troublesome areas, such as doctor visits, emergencies, illnesses, court appearances, personal problems and commitments, and incarceration.

This guide to the administration of the contract at the point of production presents a solid framework on the evolution of the process that uniquely applies to the workplace environment, being valuable for anyone charged with the administration of human resources, whether those persons are management, affiliated with a labor union, or are neutral practitioners, whether the setting is the private sector or the public sector, whether the workforce is organized or not. The book addresses the essential functions of foreman and stewards, the key ingredients of leadership, what to do when an incident arises, and how to resolve the incident on the merits under the contract language and/or published rules.

This guide to the process and procedure for the resolution of discipline issues presents a solid framework of the evolution of the aspects that uniquely apply to the workplace environment, being valuable for anyone charged with the administration of human resources, whether those persons are management, affiliated with a labor union, or are neutral practitioners, whether the setting is the private sector or the public sector, whether the workforce is organized or not. The book addresses issues related to searches, surveillance, and security, with an analysis of misconduct violations, such as theft, falsification, harassment, substance abuse, and gambling.

This book addresses the issues encompassing any management activity involving the human element where the collective and individual attitudes of all concerned bear decisively on survivability in competition for the world marketplace. The sage wisdom is valuable for anyone charged with the administration of human resources, whether those persons are management, affiliated with a labor union, or are neutral practitioners, whether the setting is the private sector or the public sector, whether the workforce is organized or not.